PROCESSING & SHIPPING TIMES
Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~4 business days after your order is placed, and you will receive an email with the tracking number soon after.
Once your package leaves the warehouse it is out of our hands and you will not be refunded or issued another shipment. We will however be happy to assist you in finding your shipment! If you are unable to find your package in 30 days you will be issues a Gifted Culture gift card replacing the amount of your shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs. Once your package leaves the warehouse it is out of our hands and you will not be refunded or issued another shipment.
OUT OF STOCK/BACKORDERED ITEMS
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.